Delivery & Returns Page
Delivery & Returns
Your happiness is our primary concern. We will gladly accept returns within 30 days of order on most equipment. There are a few exceptions were we cannot accept returns. These items are clearly marked at the time of purchase as non-returnable:
Toilet and Bath equipment is not returnable for hygienic reasons.
Beds by George and Sleep Safe Beds are not returnable.
Some Car Seats are not returnable. Review each "Warranty" tab.
Any item marked “Non-Returnable” at time of purchase. These are typically custom fabricated items.
30 Day Fit Guarantee
We will be happy to process your return within 30 days of order. There are a few things we need you to do.
The item must be in like new, re-saleable condition with the original box, all packaging, and all materials, tools and manuals.
Please contact us at 877-698-2376 for a Return Authorization number. This number must be noted on the outside of the package. Tadpole Adaptive will provide you with the address to ship the item to. This may be different than the address the item was shipped from. Your item must be shipped within 7 days of receipt of the Return Authorization number.
You are responsible for all return shipping costs and insurance of the item.
In some cases, the original equipment manufacturer will impose a restocking fee. If this is the case, upon receipt of the RA number, you will be informed of the amount of the fee.
Any shipping costs paid on the original order are not subject to refund.
Upon receipt, your package will be inspected. If the manufacturer determines the return is in an unacceptable condition, the item will be returned to you and no credit will be issued.
The credit card used for the original purchase will be credited any funds following the acceptance of a returned item. Store credit is also available. A check will be mailed once all funds have cleared if a check was sent for the original purchase.
Each manufacturer establises their own warranty period and policy. Contact Tadpole Adaptive with any warranty related issues. Please include the product serial number, description of the specific problem, any photos, and the Tadpole Adaptive order number if available. We will work with the manufacturer to resolve the issue.