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Secure & Safe Payments
We want you to be as confident as possible shopping with us. We do everything we can to have the safest and most secure site available. Tadpole Adaptive is certified Level 1 PCI DSS compliant with best in class encryption. On top of that we proudly display the McAfee SECURE Trustmark so you know your transaction with us is safe. For more details, click on the McAffe Secure button on the lower right portion of your screen.
Free Shipping on Orders Over $99
We want all users of adaptive equipment, wherever they are, to have access to our products at the best prices and excellent service. We’ll work with you (at our discretion) to get the items you need if you live outside the USA. Please understand that some brands (like Rifton and Special Tomato) cannot be shipped outside the USA. For restricted brands, we’ll do our best to find you a suitable alternative. Please use this form to contact our team with your inquiry.
*Orders to Hawaii, Alaska, Puerto Rico, Guam & other US Territories may have additional shipping costs.
Delivery, Returns & Warranty
We will gladly accept returns within 30 days of order on most equipment in new and unused condition. There are a few exceptions where we cannot accept returns. These items are clearly marked at the time of purchase as non-returnable:
• Toilet and Bath equipment is not returnable for hygienic reasons.
• Beds by George and Sleep Safe Beds are not returnable.
• Some Car Seats are not returnable.
Review each "Warranty" tab.Off unit accessory or part purchases where a serial number was not provided at time of purchaseAny item marked “Non-Returnable” at time of purchase. These are typically custom fabricated items.
Most of our items drop ship directly from the manufacturer. Typically items are shipped out via Fed Ex, UPS and sometimes the US postal service. Larger items or big orders may arrive via freight shipment. We will update your order with tracking information as soon as we are notified the item(s) have shipped and you will receive an email with the tracking numbers.
Each manufacturer establishes their own warranty period and policy. Warranty can vary between products from the same manufacturer. Warranty does not cover normal wear and tear or damage caused by accident or misuse. If you have questions about this specific item’s warranty please contact us.
Contact Tadpole Adaptive with any warranty related issues. Please include the product serial number, description of the specific problem, any photos, and the Tadpole Adaptive order number if available. We will work with the manufacturer to resolve the issue.
